Careers

Job Description: The Mechanical Designer, Technical Services will serve as the liaison between headquarters, China, and the U.S. Absen team. This position will perform a variety of complex technical tasks and support the sales team with pre-sales opportunities and post-sales services, providing engineering solutions to clients, regional product management, managing engineering documents, and performing internal and external training.

Essential Functions:

• Answer all technical questions from current and prospective clients and the sales team
• Listen to sales conversations and help build strategy to win the opportunity
• Provide technical assistance to clients as well as prospects, including site surveys, designing parts and accessories, and making mechanical drawings and electrical schematics
• Provide support to the repair service team in areas of repair, service, or installation
• Draft technical documents such as specs, drawings, instructions, etc
• Provide internal and external product training
• Assist with post-sales events, such as project management, support and development
• Serve as a liaison between the customer and the company
• Serve as a liaison between headquarters, China, and the USA Absen team
• Participate in tradeshows, conferences, demos, trainings, and other business-related events
• Provide daily technical (troubleshooting) phone and online support for all Absen customers
• Conduct onsite technical installation for clients all over the United States
• Deliver onsite technical installation consultation and provide clear instructions
• Field and manage support calls as assigned
• Travel to customer sites as needed to coordinate duties listed above
• Prepare warehouse Demos and site support for the demos
• Escalation management process (when applicable)
• Perform all other duties as assigned by management

Competencies:

• Must have working knowledge of AutoCAD and Solid Works/Inventor/Pro-E or equivalent
• Must have knowledge of ASME Y14.110-2000 & Y14.5-1994 drawings
• Must have knowledge of various fabrications and assembly, including metal machining. Sheet metal fabrication, and molding
• Must have knowledge of electrical systems, products and components
• Must have knowledge of industry specifications for materials, parts, and processes
• Should be creative, innovative, and committed to excellence
• Detail oriented
• Ability to work alone and in a team
• Ability to work in a diverse and fast paced environment
• Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree, STEM majors
• Mechanical Engineering preferred
• Entry level position
• Minimum 1-year LED/AV experience preferred.

Physical Requirements:

• Ability to independently set up and dismantle LED display demonstration equipment for customer presentations, with or without reasonable accommodation.
• Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
• Ability to stand for periods of up to 2 hours during demonstrations and presentations.

Work Location:

• Absen Orlando
• May be required to work overtime or flexible hours on an as-needed basis

Travel:

• May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events
• May be required to travel back and forth from SZ HQ and Orlando HQ

Language:

• Must be able to understand, speak, and write the English language
• Must be able to understand and speak the Chinese language

Compensation range:

Hourly rate from USD20 and up, depending on qualifications, experience, and geographic location.

Job Description: In conjunction with the US team, this position is responsible for the development of AV consultants/design firms nationally in the assigned industries in the US market. Main applications for the assigned markets based on Absen segmentation may include Top Corporations, Entertainment, IT Services/Software, Healthcare, Education, etc.

Essential Functions:

• Have knowledge of the entire US market. Analyze market trends, including but not limited to technology trends, product trends, customer requirements, etc. for the main applications.
• Establish targeted customer development strategies. Develop, and maintain relationships with new and existing AV consultants/design firms to get Absen products specified into projects.
• Coordinate with the US team to provide support to consultants/design firms and set performance goals in the designated markets.
• Provide technical escalations to consultants/design firms and review bid documents from them.
• Keep informed of new products, services, and other general information of interest to consultants/design firms.
• Gather feedback through field activity and transfer the feedback to appropriate company staff. This includes sales, marketing, product management, and R&D departments.
• Preparation of monthly and quarterly industry situation reports.
• Manage the communication with consultants/design firms and Absen team during the implementation of the projects.
• Host consultant/design firms to visit HQ and factory in China.
• Participate in marketing events such as seminars and trade shows to capture brand awareness.
• Performs all other duties as assigned by management.

Competencies:

• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in high-pressure environments.
• Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in Engineering, Business Administration, or Business Management.
• Sales, engineering, or project management background within the LED industry.

Physical Requirements:

• Ability to independently set up and dismantle LED display demonstration equipment for Lunch & Learn sessions and customer presentations, with or without reasonable accommodation.
• Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
• Ability to stand for periods of up to 2 hours during demonstrations and presentations.

Work Location:

• May be required to work overtime and flexible hours on an as-needed basis.

Travel Requirements:

• May be required to travel throughout the year for business meetings, trade shows, training, demos, and other business-related events.
• Must have a valid drivers’ license.

Compensation range:

• Our total compensation range with sales commission/bonus opportunity for this position is $135 k to $180K, depending on qualifications, experience, and geographic location.

Job Description: In conjunction with the US team, this position is responsible for developing Rental Staging accounts in the assigned regions in traditional concert touring and corporate markets, as well as accounts in virtual production industries.

Essential Functions:

• Develop and implement the company strategy for the business development of specific markets assigned to the candidate, with a special focus on opening new opportunities in those industries and generating leads to ensure targets are met or exceeded in the designated markets.
• Identifies new accounts to sell LED products.
• Develop and maintain relationships with new and existing customers to expand sales.
• Direct sales forecasting activities and set performance goals in coordination with the team in the designated markets.
• Integral role in key project demo shoot-out, traveling with the sales team presenting product solutions and benefits, and analyzing the customers’ needs and project info.
• Product and solution advocate. Lead relationships with key accounts, provide technical information, and win orders.
• Gather feedback through field activity and transfer the feedback to appropriate company staff. This
• includes sales, marketing, product management, and R&D departments.
• Monthly and quarterly report of R&S market summary.
• Host RS clients to visit HQ and factory in China.
• Participate in marketing events such as seminars and trade shows to capture brand awareness.
• Performs all other duties assigned to them of which the employee is capable of performing.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in engineering, business administration, or business management.
• Sales &engineering or project management background in LED industry.

Competencies:

• Strong technical background with hands-on experience on LED display and related peripheral equipment
• and understanding Nova-star and Brompton software in and out.
• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in a high-pressure environment.
• Legally authorized to work in the U.S.

Physical Requirements:

• Ability to independently set up and dismantle LED display demonstration equipment for Lunch & Learn sessions and customer presentations, with or without reasonable accommodation.
• Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
• Ability to stand for periods of up to 2 hours during demonstrations and presentations.

Work Location:

• Remote.
• Orlando Office and Warehouse, as needed.
• May be required to work overtime and flexible hours on an as-needed basis.
• May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events.

Job Description

The Marketing Coordinator supports the execution of Absen’s corporate marketing initiatives, including digital marketing, brand management, customer engagement, and marketing communications. This role collaborates with marketing team members in the United States and at Absen headquarters in China to support marketing operations, marketing campaigns, and corporate brand initiatives.  The Marketing Coordinator is responsible for coordinating marketing materials logistics, vendor management, and inventory control for marketing activities including tradeshows, demonstrations, training programs, and other company events. The role also provides graphic design support, assists with marketing content development, and supports marketing administrative and operational functions.  This position works collaboratively with all marketing team members in the U.S. and headquarters marketing teams in China.

Essential Functions

• Collaborate with marketing team members in the United States and headquarters in China to support the implementation of corporate marketing strategies and communication initiatives.

• Assist with the coordination and execution of national and regional tradeshows, demonstrations, and marketing events, including registration, vendor coordination, demo equipment preparation, packing and shipping of marketing materials, and event logistics.

• Coordinate logistics for company training programs including LED 101, ACE-r, and ACE-i sessions, including attendee registration, training materials preparation, food and beverage coordination, and attendance tracking.

• Manage ordering, inventory tracking, storage, and distribution of marketing materials, promotional items, and giveaways.

• Coordinate shipping and logistics of marketing materials, demo equipment, and promotional items for tradeshows, demonstrations, and sales events, and communicate with the sales team, rep firms, distributors, and event organizers to ensure timely delivery.

• Coordinate with vendors and suppliers for marketing materials, including obtaining quotes, comparing pricing, placing orders, and monitoring delivery schedules.

• Maintain accurate inventory records and conduct periodic inventory checks to ensure availability and accuracy of marketing materials.

• Assist with maintaining the CRM database including lead entry, database updates, and support for customer communications and e-newsletter campaigns.

• Support digital marketing initiatives including social media content, email campaigns, webinars, and other customer engagement activities that drive traffic to the company website and marketing events.

• Provide graphic design support for marketing collateral including product flyers, brochures, advertisements, banners, social media graphics, and other promotional materials while adhering to company brand guidelines.

• Create and update print and digital marketing assets including PDFs, email graphics, website visuals, and promotional materials.

• Assist with photography and videography activities including product images, installation documentation, event coverage, and basic video editing as needed.

• Support the development and maintenance of website content including landing pages, blogs, and other marketing content initiatives.

• Prepare, submit, and track marketing-related expense reports and invoices in accordance with company policies.

• Gather marketing data and documentation to support marketing reporting, planning, and budgeting activities.

• Work cooperatively with internal teams including sales, marketing, product management, and headquarters marketing teams.

• Perform other duties as assigned that are reasonably within the scope of the position and the employee’s capabilities.

Competencies

• Proficiency in Adobe Illustrator, Photoshop, and InDesign

• Experience with Adobe Premiere, After Effects, and Acrobat preferred

• Experience with WordPress or website content management systems preferred

• Strong attention to detail and organizational skills

• Strong written and verbal communication skills

• Ability to work collaboratively with cross-functional and international teams

• Legally authorized to work in the United States

Education & Experience Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, Graphic Design, or a related field

• Minimum 3 years of experience in marketing, communications, digital marketing, or related fields

• Experience with graphic design for both print and digital channels

• Experience with marketing events, tradeshow coordination, or logistics preferred

• Experience in B2B marketing, commercial technology, or AV/LED industry preferred

Language Requirements

• Excellent written and verbal communication skills in English

• Mandarin language skills preferred but not required

Physical Requirements

• Must be able to lift and carry up to 45 pounds, with or without reasonable accommodation, when handling marketing materials, demo equipment, and event shipments.

• Must be able to stand for extended periods (up to approximately four hours) during tradeshows, demonstrations, and company events, with or without reasonable accommodation.

• Must be able to assist with setup and teardown of booths, displays, and demo equipment during events.

Work Location

Orlando Office – 7120 Lake Ellenor Drive, Orlando, FL 32809

Orlando Warehouse – 7307 President Drive, Orlando, FL 32809

Travel Requirements

• Travel may be required throughout the year for meetings, tradeshows, demonstrations, ACE training programs, and other business-related events, including travel to other Absen facilities in different states as needed to support company operations.

• Must possess a valid U.S. driver’s license.

Job Description: The ideal Technical Service Engineer will be an expert-level service professional with the ability to work with a high level of integrity and with minimum supervision. This role will perform a variety of complex technical tasks needed to support customers with basic troubleshooting capabilities designed to isolate and resolve any LED issues experienced. This role will ensure the success of Absen products post-sale.

Essential Functions:

• Provide daily technical (troubleshooting) phone and online support for all Absen customers.
• Deliver access to technical manuals, collateral, SW/FW, and work instructions as needed.
• Provide technical advice regarding the technology and engineering of our products in order to promote, support, and service the sale of our products.
• Conduct onsite technical installation for clients all over the United States.
• Deliver onsite technical installation consultation and provide clear instructions.
• Consult clients on technical service parts and new acquisitions.
• Identify, manage, and coordinate the service RMA process (client, tools, and process) for the full RMA cycle and return.
• Manage RMAs and tech support calls via assigned tracking tools.
• Complete applicable administration in relation to the above-related activities.
• Evolve technical database repository for tech support use. (Problem/Solution Tree) management.
• Provide RMA / Tech support health reporting as needed by management.
• Conducts routine tests and solves mechanical or electronic problems involved in the operation of the products.
• Assist in customer satisfaction surveys.
• Service Data Analytics compiling, reporting, and planning.
• Escalation management process (when applicable).
• Management of assigned tasks.
• Support sales representatives by providing technical knowledge to clients and potential clients.
• Coordinate the return of customer material back to the company for repair.
• Assess the potential application of company products or services and offer solutions that meet customer needs.
• Provide technical training to customers.
• Use technical knowledge of product offerings to support and build sales and support services.
• Provide support in both pre- and post-sales.
• Assist with root cause analysis of failed components from the field.
• Field and manage support calls as assigned.
• Complete applicable administration in relation to the above-related activities.
• Travel to customer sites as needed to coordinate duties listed above.
• Management of assigned tasks.
• Performs all other duties assigned that the employee is capable of performing.

Competencies:

• Ability to break down complex problems into manageable parts.
• Thorough understanding of parts’ roots and relationship to other parts.
• Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
• Ability to work with a high level of integrity with minimal supervision.
• Excellent communication skills with the ability to interact with customers in a professional manner.
• Demonstrated ability to use sound independent judgment.
• Advanced computer and networking skills.
• Must be willing and able to travel 65% of the time.
• Problem-solving skills related to electronics.
• Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters, and other electronic instruments.
• Ability to work from schematics or rough sketches.

Education & Experience Requirements:

• Preferred AS Degree in Computer Science, Engineering, or other technical-related area plus 1-year minimum experience or equivalent technical training, and LED/AV service experience is a plus.
• Technical Help Desk, Network Operation Center (NOC), experience.
• Ability and experience working with phone systems, Excel, Word, Access, PowerPoint, and ERP/CRM systems.
• AV industry or CTS certifications are a plus.

Physical Requirements:

• Ability to independently set up and dismantle LED display equipment as required for business operations.
• Ability to lift, carry, push, or pull equipment weighing up to 60 lbs on a regular basis.
• Ability to stand for periods of up to four hours during product repair and installation.

Work Location:

• On-site
• Orlando Office & Warehouse

Travel:

• 65% Travel
• Must travel to fulfill job duties and responsibilities as needed.
• Valid driver’s license required

Language:

• Excellent written and verbal communication skills.
• Proficiency in Mandarin Chinese is preferred but not required.

Compensation range:

Our total compensation range for this position is $20 to $25 per hour depending on qualifications, experience, and geographic location.

Job Description: 

The DOOH Development Manager is responsible for driving business growth and expanding client opportunities in the U.S. DOOH market. Working closely with U.S. and regional teams, this role leads sales coordination, market analysis, and strategic planning across targeted industry verticals. The Development Manager focuses on developing new business opportunities, particularly out-of-channel, by engaging with top advertising firms, systems integrators (SIs), consultants, and end users. Key application areas include billboards, spectacular digital signs, street furniture, transit centers, airports, and shopping malls for fixed installations.

This position combines strategic market development, partnership building, and sales leadership to establish and grow Absen’s presence in the U.S. DOOH sector while meeting assigned sales targets.

Essential Functions:

• Develop and implement the Company strategy for the business development-specific markets assigned to the candidate, with a special focus on opening new opportunities in those industries, generating leads to ensure targets are met or exceeded in the designed markets.
• Identify new accounts and execute value-based selling, articulating Total Cost of Ownership (TCO) and ROI to C-level decision-makers.
• Proven ability to break into Tier 1 & 2 DOOH media companies and navigate complex sales cycles.
• Direct sales forecasting activities and set performance goals in coordination with the US team according to the designated markets.
• Participate in establishing an annual Industry BP including target customer development strategies in coordination with the US team.
• Represent the company at conferences, tradeshows, press, and other related sales and customer promotion activities.
• Direct business development activity, approaching consultants, end users, and global top and medium-sized AV system integrators.
• Keep informed of new products and services. And other general information of interest to customers.
• Prepare quarterly DOOH industry situation reports.
• Manage project communication and commissioning coordination between customers and headquarters.

Other Duties & Responsibilities

• Hosts customers to visit Absen headquarters in China.
• Participate in marketing events such as seminars and tradeshows.
• Work in coordination with HQ team.
• Perform other duties as required or assigned.

Competencies:

• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
  • Ability to work in and maintain performance expectations in high-pressure environments.
  • Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in Engineering, Business Administration, or Business Management.
  • A minimum of 10 years of sales, engineering or project management background in the LED display industry is preferred.

Physical Requirements:

• Ability to independently set up and dismantle LED display demonstration equipment for Lunch & Learn sessions and customer presentations, with or without reasonable accommodation.
• Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
• Ability to stand for periods of up to 2 hours during demonstrations and presentations.

Work Location:

• Remote, Absen facilities as needed.

Travel Requirements:

• May be required to travel throughout the year for business meetings, tradeshows, trainings, demos, and other business-related events.
  • Must have a valid driver’s license.

Our total compensation range with sales commission/bonus opportunity for this position is $135k-180K, depending on qualifications, experience, and geographic location.

Job Description: The Sales Engineer expands the Company’s reach through the acquisition of new clients and business. The Sales Engineer actively identifies, pursues, and engages in building relationships with current and new clients. A Sales Engineer must have LED industry and market knowledge and be able to effectively communicate the Company’s brand and product value in such a way as to elicit a favorable reaction from the target customer.

Essential Functions:

• Meets the sales revenue target for the Southeast region.
• Fosters and develops relationships with current and potential clients, as well as vendors.
• Assist with getting clients and vendors to participate in ACE training.
• Must have excellent communication skills, and the ability to build rapport quickly.
• Must be persistent and disciplined in all work.
• Able to handle a fast pace and high volume of activity.
• Must have technical skills, and the ability to understand LED products and parts.
• Has great presentation skills and can effectively sell the product to a customer through presentations, tours, and showing them the product.
• Make regular phone calls and emails to current customers to keep in touch with them, as well as contact potential clients and vendors.
• Expand base and bring in new clients.
• Travels as needed to meet with current and potential clients.
• Travels as needed to China headquarters.
• Travels as needed to attend tradeshows, training, conferences, and other company events.
• Identify potential new markets and customers and their needs.
• Makes accurate sales calculations and sales quotations of current prices.
• Attends tradeshows, training, conferences, and events to promote the company, network, and bring in new clients.
• Keeps record of sales orders.
• Reports to and works with the corresponding Sales Manager or Director.
• Works with the Customer Service department to help facilitate DEMO Requests.
• Works with the Warehouse department to ensure products are shipped to clients on time.
• Maintains professionalism, diplomacy, sensitivity, and tact to portray the company positively.
• Prepares reports for sales and maintains expense accounts.
• Updates and maintains accounts of customers including contact names and numbers for future sales.
• Follows up with clients on orders, payments, and delivery. Track the process from start to finish.
• Performs all other duties assigned to them of which the employee is capable of performing.

Competencies:

• Excellent written and verbal communication skills.
• Ability to give compelling sales pitches.
• Excellent presentation skills.
• Ability to relate to, and effectively communicate professionally with all levels of resources (i.e. Senior Management, colleagues, contingent workers, clients, vendors, etc.).
• Ability to work under pressure and meet aggressive deadlines.
• Must have expert knowledge of all Absen products.
• Must have a positive and upbeat attitude.
• Ability to take initiative and seek out new business.
• Ability to maintain and develop relationships with current clients.
• Ability to build rapport quickly.
• Ability to identify the wants and needs of target customers.
• Legally authorized to work in the U.S.

Physical Requirements:

• Ability to independently set up and dismantle LED display demonstration equipment for Lunch & Learn sessions and customer presentations, with or without reasonable accommodation.
• Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
• Ability to stand for periods of up to 2 hours during demonstrations and presentations.

Education & Experience Requirements:

• Must have a Bachelor’s degree, Engineering degree preferred.
• Preferred minimum 2 years experience with AV/LED.

Work Location:

• Orlando office and warehouse.
• May be required to work overtime and flexible hours on an as-needed basis.
• May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events.