Careers

Job Description:  The ideal Technical Service Supervisor will be an expert-level service professional with the ability to work with a high level of integrity and with minimal supervision. This role will be a leader to the other Technical Service Engineers and ensure everyone is performing the roles properly in their job descriptions. This role will perform a variety of complex technical tasks needed to support customers with basic troubleshooting capabilities designed to isolate and resolve any LED issues experienced. This role will ensure the success of Absen products post-sale.

Essential Functions:

• Provide company training to new hires in the Technical Service Department.
• Manage the local technical team which includes assisting with schedules, overtime arrangements, and KPIs.
• Provide new and innovative ideas for improving the processes within the Department.
• Provide daily technical (troubleshooting) phone and online support for all Absen customers.
• Deliver access to technical manuals, collateral, SW/FW, and work instructions as needed.
• Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.
• Conduct onsite technical installation for clients all over the United States.
• Deliver onsite technical installation consultation and provide clear instructions.
• Consult clients on technical service parts and new acquisitions.
• Assist with the support of the RMA service cycle on an as-needed basis.
• Manage RMAs and tech support calls via assigned tracking tools.
• Evolve technical database repository for tech support use (Problem/Solution Tree).
• Provide RMA / Tech support health reporting as needed by management.
• Conducts routine tests and solves mechanical or electronic problems involved in the operation of the products.
• Assist in customer satisfaction surveys.
• Service Data Analytics compiling, reporting, and planning.
• Escalation management process (when applicable).
• Support sales representatives by providing technical knowledge to clients and potential clients.
• Coordinate the return of customer material back to the company for repair.
• Assess the potential application of company products or services and offer solutions that meet customer needs.
• Provide technical training to customers.
• Use technical knowledge of product offerings to support and build sales and support services.
• Provide support in both pre- and post-sales.
• Assist with root cause analysis of failed components from the field.
• Field and manage support calls as assigned.
• Complete applicable administration concerning the above-related activities.
• Travel to customer sites as needed to coordinate duties listed above.
• Management of assigned tasks.
• Performs all other duties assigned that the employee is capable of performing.

Competencies:

• Ability to break down complex problems into manageable parts.
• Thorough understanding of parts’ roots and relationship to other parts.
• Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
• Ability to work with a high level of integrity with minimal supervision.
• Excellent communication skills with the ability to interact with customers professionally.
• Demonstrated ability to use sound independent judgment.
• Advanced computer and networking skills.
• A desire to travel regularly.
• Problem-solving skills related to electronics.
• Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters, and other electronic instruments.
• Ability to work from schematics or rough sketches.

Education & Experience Requirements:

• Preferred AS Degree in Computer Science, Engineering, or other technical related area plus 1-year minimum experience or equivalent technical training and 2+ years of LED/AV service and support experience.
• Technical Help desk, Network Operation Center (NOC), experience.
• Ability and experience working with phone systems, Excel, Word, Access, PowerPoint, and ERP/CRM systems.
• AV industry or CTS certifications a plus.

Physical Requirements:

• Must be able to lift up to 25 lbs consecutively.
• Must be able to occasionally lift up to 50 lbs or more with help from coworkers.

Work Location:

• Remote/On-site
• Orlando Office & Warehouse

Travel:

• Minimum 65% Travel (potential for more depending on needs of the company)
• Must travel to fulfill job duties and responsibilities as needed.
• Valid driver’s license required.

Language:

• Excellent written and verbal communication skills.
• Proficiency or fluency in Chinese-Mandarin requested but not required.

Job Description:  The mechanical Designer will preform a variety of complex technical tasks and support the sales team with pre-sales opportunities, providing engineering solutions to clients, regional product management, managing engineering documents, and preforming internal and external product training.

Essential Functions:

• Answers all technical questions from current and prospect clients and sales team.
• Listens in on sales conversations and helps build strategy to win opportunity
• Provides technical assistance with clients as well as prospects, including site survey, designing parts and accessories, and making mechanical drawings and electrical schematics
• Provides assistance to their repair service team in areas of repair, service or instillation
• Drafts technical documents such as specs, drawings, instructions, ect.
• Provides internal and external product training
• Provides assistance with post-sales events, such as project management, support and development
• Acts as a liaison between the customer and company
• Participates in tradeshows, conference, demos, trainings, and other business-related events
• Assist marketing in the promotion of products by participating in social media discussions and asset production in the form pf static video production.
• Performs all other duties as assigned by management

Competencies:

• Must have working knowledge of AutoCAD and SolidWorks/Inventor/Pro-E or equivalent
• Must have knowledge of ASME Y14.110-2000 & Y14.5-1994 drawings
• Must have knowledge of various fabrication and assembly, including metal machining. Sheet metal fabrication, and molding
• Must have knowledge of electrical systems, products and components
• Must have knowledge of industry specifications for materials, parts, and processes
• Should be creative, innovative, and committed to excellence
• Detail oriented
• Ability to work alone and in a team
• Ability to work in a diverse and fast paced environment
• Legally authorized to work in the U.S.

Education Requirements:

• Bachelors’ Degree, STEM Majors
• Mechanical Engineering preferred

Experience Requirements:

• Entry level position
• Minimum 1-year LED/AV experience preffered

Physical Requirements:

• Must be able to lift up to 10lbs consecutively

Work Location:

• Absen Orlando office and warehouse
• May be required to work overtime or flexible hours on an as-needed basis
• Possible remote work locations
• Possible relocation

Travel:

• May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events
• May be required to travel back and forth from SZ HQ and Orlando HQ

Language:

• Maybe be able to understand, speak, and write in the English language.
• Must be able to understand and speak the Chinese language.

Job Description:  In conjunction with the US team, this position is responsible for the development of xR stage and Virtual Production accounts (VP integration, VFX companies, top tier production companies) and VP consultants in the US market.

Essential Functions:

• Preferred extensive knowledge and experience in virtual productions. Familiar with the VP ecosystem and main players. A clear understanding of the xR stage and vestural production (LED Volume). Rich experience in Disguise workflow and other top rated xR technology.
• Experience in the traditional rental staging (RS) market is a plus.
• Well-connected in the virtual production industry especially with decision-makers and key influencers, such as TV/film directors, executive producers, directors of photographers., VFX supervisors, ect.
• Participate in making Absen US VP go-to-market strategy and sync with each sales region, following through the whole sales process.
• Leverage key RS consulting/design companies, creative agencies, and professional production individuals to favor the Absen brand and VP products.
• Attribute to xR stages & film production accounts development and ongoing projects discussion and negotiation.
• Integral role in key project demo shoot-put and value proposition. Travel with sales team and present VP product solutions, benefits and analyze customer needs and project info. Gather feedback through filed activity and transfer the feedback to appropriate company staff. This includes sales, marketing, product management and R & D departments. Monthly and quarterly reports of virtual production market summary.
• Host clients to visit HQ and factory in China.
• Participate in marketing events such as seminars and trade shows to capture brand awareness.
• Preforms all other duties assigned that the employee can preform.

Competencies:

• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in high-pressure environments.
• Legally authorized to work in the U.S.

Physical Requirements:

• Must be able to lift up to 25 lbs consecutively.

Education & Experience Requirements:

• Sales, Engineering, or Project Management background in xR stage and virtual production industry.

Language Requirements:

• Excellent written and verbal communication skills.
• Proficiency of fluency in additional languages is preferred but not required.

Work Location:

• Remote
• Travel to Orlando, FL & Los Angeles, CA Office/Warehouse as needed.

Travel Requirements:

• Must travel to fulfill job duties and responsibilities as needed.
• Valid driver’s license required.
• May be required to work overtime and flexible hours on an as-needed basis.
• May be required to travel throughout the year for business meetings, trade shows, training, demos, and other business-related events.