Return Material Authorization

simple Procedure for Return Material Authorizations (RMA)


1.Submit the RMA request form online

2. Our Technical Service Team will email you an authorization number and the designated Absenrepair center address

3. Pack and Ship-Friendly reminder, please attach the request form and the authorization numberto the outside of all

packages being shipped.Please securely package all RMAs well beforeshipping to Absen to prevent any unnecessary damage.<'

Please note we cannot process your repair without authorization number,we may reject or returnpackages back at sender cost.

Absen will inspect and evaluate the reparability of the returned items condition and warranty status. Please be advised that for non-warranty repairs/claims, Absen will follow up with a repair quote and purchase order requirements to process the repair.

RMA Support

Email:RMA@usabsen.com
Main Line: 866-USABSEN (866-872-2736)
(call M-F 8am-5pm EST)

Online Technical Support

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