The Field Support Engineer will perform a variety of complex technical tasks needed to install, maintain, demo, test and repair LED video wall systems.

Essential Functions:

  • Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.
  • Utilize field experience to support R&D efforts in the improvement of Absen products
  • Provide installations and post-sale support services to customers
  • Support sales representatives by providing technical knowledge to clients and potential clients.
  • Coordinate the return of customer material back to company for repair.
  • Assess potential application of company products or services and offers solutions that meet customer needs
  • Provide technical training to customers
  • Use technical knowledge of product offerings to support and build sales and support services
  • Provide support in both pre and post-sales
  • Assist with root cause analysis of failed components from the field
  • Field and manage support calls as assigned
  • Complete applicable administration in relation to the above related activities
  • Travel to customer sites as needed to coordinate duties listed above
  • Management of assigned tasks
  • Performs all other tasks assigned that the employee is capable of performing

Competencies:

  • Ability to break down complex problems into manageable parts
  • Thorough understanding of parts’ roots and relationship to other parts
  • Ability to interpret a variety of instructions in written, verbal, diagram or schedule form
  • Ability to work with a high level of integrity with minimal supervision
  • Excellent communication skills with ability to interact with customers in a professional manner
  • Expert level service professional with ability to work with a high level of integrity and with minimum supervision
  • Demonstrated ability to use sound independent judgment
  • Advanced computer and networking skills
  • Must be willing and able to travel 80% of the time
  • Trouble-shooting skills related to electronics
  • Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters and other electronic instruments
  • Ability to work from schematics or rough sketches

Physical Requirements:

  • Must be able to lift up to 20lbs consecutively

Education & Experience Requirements:

  • Bachelors’ degree in either Computer Science, Engineering or other technical related area
  • 3-5 years’ minimum experience or equivalent technical training
  • 6-10+ years of LED/AV service and support experience
  • Trouble-shooting skills related to electrical hardware and computer software
  • AV industry or CTS certification a plus

Work Location:

  • Remote/On-site
  • Orlando Warehouse

Travel:

  • Frequent Travel

Language:

  • Excellent written and verbal communication skills
  • Proficiency of fluency in additional languages is preferred but not required

Absen offers competitive salaries and benefits including health/dental/vision, holiday pay and paid time off.

For confidential consideration, please submit your resume and a cover letter including salary requirements to:
michaela.crawford@usabsen.com.

Absen is an Equal Opportunity Employer

Absen

Absen